Idiots in the Agile Movement

I worry that the Agile Movement is suffering from what I have come to call the “specialist syndrome,” and I worry about it growing into a plague. When I teach my class, “Design for Organizational Agility,” I talk about an organizational disease called the “specialist syndrome.” When what someone is doing and how they are …

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A Special Message to Internal Service Providers

A Special Message to Leaders of Organizations Providing Internal Services within a Larger Organization If you are leading an organization that provides internal services within a larger organization (e.g., a company’s internal organizations such as IT, Accounting, Tax, HR, Legal, Facilities, etc.), whether you realize it or not, you are in a competitive situation. And …

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Denominator Managers

Productivity…What is it? Productivity is defined as outputs divided by inputs. Measuring the productivity of an organization is done the same way. For example, the productivity of a business is defined as sales divided by expense, or revenue divided by costs. It is this equation that led Gary Hamel to coin the term, “denominator manager.” …

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Blueprint for Trouble

There are multiple parties with a stake in the success of any organization. Businesses, for example, all have at least these five: customers, employees, owners, vendors, and the various communities to which they belong. Now, allow me to put forth a principle: When an organization (a government, a business, a union, a charity, a religion, …

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agile customer service

The Broad Brush of Agile Customer Service

Before we talk about “customer service,” we must first define who a customer is. Who is a Customer? Agile individuals, agile organizations define their customer as anyone who depends on your work to do theirs. This may be an external customer, an internal customer, or your teammate in the next office. Anyone who depends on …

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Hello, I Am Agile – Words Matter

As the Agile movement has become mainstream, common vocabulary associated with the philosophy also has become mainstream. However, as more and more people use these words, their meaning appears to occasionally drift. This is a common occurrence in movements like Agile as people co-opt terms to appear in alignment with a philosophy without actually changing …

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Business competition

What Changed Today? Your Business Success Could Depend on the Answer

“Change” used to happen to other people. Our forbearers would be born, go to school, grow up and, upon completing their schooling, either begin work on the family farm or in the family craft shop, or get a job at or factory where they would work until they retired. These times are past, of course. …

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Work Life Doesn’t Have to Suck

Work life doesn’t have to suck. I don’t care what kind of organization you lead — I don’t care what kind it may be, how big it may be, what you do, or where you may be in some larger hierarchy — you can make that organization that you have the good fortune to lead, …

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Agile-Driven Priority and Time Management

In a previous post, “Focus, Dude!”  we identified one of the rules of agile leadership: focus. There are things you can do something about things you cannot – it’s important to distinguish between the two and treat them differently. One critical mental discipline that agile leaders practice is being proactive. If you’re waiting for a …

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Focus, Dude!

One of the first rules of agile leadership is focus. There are things you can do something about, and there are things you cannot, and you need to distinguish between the two and treat them differently. Of all the things that may be of concern to you, you need to distinguish between those things that …

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